Cancellation and Return/Refund Request Sharing Guide
Customers may contact the creator directly without going through the 101BOX customer center, or situations may arise where an order must be cancelled unavoidably. For smooth processing, please be sure to share the details with the 101BOX manager in the following cases.
Situations requiring 101BOX manager sharing
When a customer requests cancellation, return, or refund directly from the creator without inquiring with 101BOX
When an order has been received but shipping is not possible due to insufficient inventory, etc., and order cancellation needs to be processed
If such situations occur, you must share them with the manager immediately so that quick and accurate customer service is possible. Your cooperation is appreciated.