Operating Environment and Detailed Manual Guide
Creator Center seller login is not supported on mobile, and product registration, order management, and shipping management are only available on PC environment.
Please refer to the Cafe24 Admin Web Manual for detailed order and shipping processing methods.
You may change order status with operator permissions (101BOX) as needed, but we do not make arbitrary changes without prior notice to the creator.
Detailed guide by order status
Product Preparing: This is the stage where you can confirm orders with payment confirmed and change the status to Preparing for Shipment.
Precautions when changing shipping status
- The Product Preparing stage can be canceled directly by customers. After confirming the order and immediately before shipment, you must change it to Preparing for Shipment. Shipping costs incurred due to failure to change status must be borne by the creator.
- Do not register tracking numbers in advance for products that cannot be shipped the same day. Once a tracking number is registered and In Shipment status is applied, customers cannot cancel, so you must only change the status for items that can definitely be shipped the same day.Preparing for Shipment: This is a status where processing has been completed in the Product Preparing Management menu.
Awaiting Shipment: This is a status where shipping preparation is complete by saving the tracking number in Preparing for Shipment Management. To change the shipping company or reissue a tracking number, you must revert the status to Preparing for Shipment and then make changes.
In Shipment: This is a stage that should only be changed for orders where products have been handed over to the courier.
Shipment Completed: This In Shipment status automatically converts 5 days after processing. Only orders in this status are included in the settlement target for that month.
Cancellation and Exchange/Return Guide
Cancellation Management
You can check order history for cancellations before payment and cancellations before shipment.
Cancellable Status: Before Payment, Product Preparing, Preparing for Shipment
Before Product Shipment: Please process the cancellation immediately upon confirming the cancellation request.
After Product Shipment: You must go through the cancellation process by contacting the 101BOX Customer Center (confirming round-trip shipping fees based on responsibility, initiating recovery and refund).
Exchange and Return Management
You can check all exchange/return requests received and ongoing cases after shipment completion.
Customer exchange/return requests are handled by the 101BOX Customer Center, and guidance is provided to the creator.
For smooth processing, please be sure to communicate with the 101BOX Customer Center and proceed with the process.