When deposit is delayed after issuing settlement proof documents
Please confirm that the issued amount matches exactly with the amount stated in the settlement statement. If the deposit is not made despite the amounts matching, please refer to the cases below and check if there are any unissued past proof documents.
Reasons for failed deposits by type (examples)
Proof document type | Reason for deposit delay |
|---|---|
Tax invoice / Invoice | When proof documents for past settlement scheduled amounts have not been issued |
Cash receipt | When proof documents for past settlement amounts that have already been deposited have not been issued |
The settlement system requires all missing past proof documents to be processed before the next deposit procedure can proceed. Please check once more if there are any unissued cases.