What is the Settlement Wallet?
This feature allows you to view all settlement amounts from sales across every product you operate as a Creator, and submit withdrawal requests at any time using your preferred settlement information.
Settlement/Revenue Withdrawal Terminology
Term | Description |
|---|---|
Revenue Withdrawal (Settlement Wallet Feature) | A virtual account space where all earnings generated through your Creator activity are collected and managed. |
Business Day | Refers to weekdays excluding weekends and public holidays. (Based on KST) |
Scheduled for Withdrawal Availability | This is the amount that has been earned but cannot yet be withdrawn because the purchase confirmation or refund period has not yet passed. The scheduled date for conversion to withdrawable funds is shown alongside it. |
Withdrawable Amount | This is the actual available balance that Creators can request to withdraw at any time, in accordance with the settlement policy for each product. |
Withdrawal Conversion Date | This is the reference date on which amounts in 'Pending Withdrawal Conversion' status are changed to the actual 'Withdrawable Amount'. (Based on KST) |
Minimum Withdrawal Amount | This is the minimum balance that must be held in your Wallet in order to submit a withdrawal request.
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Withdrawal Request | This is the step where you request a withdrawal of your desired amount from your Withdrawable Amount to your registered account (settlement information). |
Payment Due Date | This is the expected date when funds will be deposited into the Creator's bank account after a withdrawal request has been completed. (Based on KST) |
Expected Withdrawal Amount | This is the final amount that will appear in your bank account after deducting taxes (withholding tax based on business or individual status) and transfer fees from the requested withdrawal amount. |
Settlement Information | This refers to the settlement information (business type and account details) registered directly by the Creator.
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Settlement Information by Product | This is the settlement information assigned to each product. The designated settlement information is automatically applied when a withdrawal is requested. |
Cutoff | This is the standard by which settlement information is finalized for amounts converted to 'Withdrawable'. If you need to change settlement information for a specific product, you can update it after submitting a withdrawal request for the amount subject to the cutoff policy. |
Checking Sales and Settlement History
💡 Creator Center > Revenue Withdrawal > Sales History
As soon as a 'payment' is made for any product you manage, it will immediately appear in your sales history.
You can search your sales history by product name, period, product type, and settlement status.
The settlement amount is calculated by taking the user's payment amount and applying deductions for [payment fees], [VAT and other applicable costs], and the [settlement rate] based on your service plan.
Settlement Status
This shows the process for each sales record — from settlement confirmation and conversion to withdrawable status, to payment — according to the settlement policy for each product.
Settlement Status Value | Description |
|---|---|
Pending Withdrawal Availability | Revenue has been generated, but it cannot yet be withdrawn because the purchase confirmation or refund eligibility period has not passed. The scheduled date for when withdrawal becomes available will also be displayed. |
Withdrawable | The settlement conditions (such as purchase confirmation) have been met, and the Creator can submit a withdrawal request to their account at any time. |
Processing Withdrawal | The Creator has completed a withdrawal request, and the system or relevant department is processing the transfer. |
Withdrawal Complete | The withdrawal request has been processed and the funds have been deposited into the Creator's account. |
The status value also changes when a user cancels a payment or requests a refund.
Settlement Status Values | Description |
|---|---|
Cancellation | If a full refund occurs before the balance is converted to withdrawable funds, resulting in the order itself being cancelled, the expected earnings that had been generated are voided. |
Deduction | If a partial refund occurs before the balance is converted to withdrawable funds, or if a full or partial refund occurs after the conversion, the corresponding amount is subtracted as a negative balance. |
Deduction Completed | The negative (−) amount created by a deduction has been offset by the withdrawable amount (+) from another sale, and the deduction entry has been fully processed and cleared. |
If there is an amount scheduled to be deducted at the time of withdrawal request, the status is also displayed separately.
Settlement Status | Description |
|---|---|
Deduction | This status indicates that there is a scheduled deduction amount at the time of the withdrawal request, which will be adjusted during the withdrawal process. Once the withdrawal is complete, the final amount deposited will reflect the deducted balance. |
Requesting a Withdrawal
To submit a withdrawal request, you must have your 'settlement information' registered.
Once a withdrawable amount becomes available, you can submit a 'withdrawal request'. Settlements will be processed according to the settlement information designated for each product.
Tax calculations on the withdrawable amount will be processed based on the business type specified in your settlement information.
If no settlement information has been registered
Click the [Enter Settlement Information] button.
Register your 'settlement information', then proceed with the revenue withdrawal request again.
If settlement information has already been registered
Click [Request Withdrawal].
Check the withdrawal request details based on the linked settlement information.
Check the taxes (VAT and withholding tax) calculated according to the 'deposit recipient (settlement information)'.
Check the 'final withdrawal amount' and click [Request Withdrawal].
Go to Revenue Withdrawal > Withdrawal History to check the submitted withdrawal request.
Checking Withdrawal History
💡 Creator Center > Integrated Settlement > Withdrawal History
You can check the withdrawal history submitted through 'Request Withdrawal'.
Click on each request in the withdrawal history to view detailed information.
Withdrawal Status
The requested withdrawal amount will be paid according to the payment schedule below for each withdrawal request.
By the 15th business day of the following month (KST) : Withdrawal requests submitted between the 1st and last day of the current month
Payment will be made to the bank account registered in the settlement information selected at the time of the withdrawal request.
Withdrawal Status | Description |
|---|---|
Withdrawal Requested | Your withdrawal request has been completed. Withdrawal requests collected by the end of each month will be processed for remittance sequentially starting from the 1st business day of the following month. |
Processing Withdrawal | Your withdrawal request is currently being processed by the relevant department for remittance. If a reverse tax invoice issuance is required, approval for reverse tax invoice issuance via Popbill may be requested. |
Withdrawal Completed | The withdrawal request has been processed and the funds have been successfully deposited into the Creator's account. |
Withdrawal Unavailable | The withdrawal request has failed because the tax invoice reverse issuance approval period has expired, or the settlement information (business/account details) is invalid. *When converted to Withdrawal Unavailable, the requested amount will be returned to your 'Available for Withdrawal' balance. |