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Shipping and Return Management Guide
Creator Center > Orders and Shipping
Order Information Verification and Search
You can check order lists and detailed information by shipping status. Expanding the list horizontally allows you to view each item in more detail, such as order date and shipping requests.
Available information: Shipping/order ID, order and shipping stage dates, shipping status, product name (original/display), shipping company and tracking number, buyer information (ID, name, contact, email, address), shipping requests, personal customs clearance number, etc.
Search and download: You can search for orders by name, ID, email, phone number, address, product name, etc., and bulk download all information in Excel or CSV format.
Detailed Shipping Status Guide
Payment completed: This is the initial stage when a kit is ordered. Students can freely change shipping addresses and request refunds.
Product preparation: This is the stage where creators confirm orders and prepare for shipping. Up to this stage, students can freely change shipping addresses or request refunds.
If a cancellation request occurs in the above step, it automatically moves to the Return Complete tab and a refund is processed.
This means the product has been shipped but the tracking number has not been entered yet.
Use this when the item has been delivered to the courier but the tracking number has not been generated yet.
To prevent refunds during transit, we recommend moving to the Preparing for Shipment tab just before courier transfer.
When a student requests cancellation, it automatically moves to the Return Requested tab and a cancellation email is sent to the creator.
In Transit: Automatically moves when you enter the courier and tracking number. Students receive shipping notification and tracking information via text message.
Delivery Complete: Status changes automatically through invoice tracking.
Return Requested
This is when a student requests cancellation during the preparing for shipment or shipping stage.
If already shipped: Contact the student directly to receive round-trip shipping costs, then submit a return request to the courier service. After kit receipt and status confirmation, change to Return Complete status.
If unshipped: Change directly to Return Complete status.
Return Complete
When a student cancels during payment complete or product preparation stage, it automatically moves and processes refund. In this case, no separate cancellation email is sent.