Kit refund and return request processing guide
Creator Center > Order Delivery
Refund and return basic principles
Kit refunds are only possible within 7 days after delivery completion and only for normal products.
Kit refunds are not possible for orders confirmed by classmates.
When receiving refund processing requests through class and community comments, please direct them to CLASS101 Customer Center. (URL: http://101.gg/chat)
Cancellation and return process according to order status
Payment completed and product preparation stage
Classmates can cancel immediately on My Page > Orders and Shipping page.
Since the product has not been shipped, a full refund is provided and no separate email is sent to the creator.
The order status will automatically change to return completed.
Preparing for shipment and post-delivery stages
Cancellation is restricted as delivery is considered to have started. A notification email will be sent when a cancellation is requested and the status will change to return requested.
How to follow up on return requests
If the kit has not been shipped yet
In Creator Center > Order & Shipping page's return requested tab, move the order to the return completed tab to process the refund.
If the kit has already been shipped
Contact the customer to provide the round-trip shipping cost and account information, then receive the payment.
Request the shipping company (courier service) to collect the order.
Once product retrieval, inspection, and shipping fee deposit are completed, the status will be moved from Return Requested to the Return Completed tab.
Important: After product retrieval, the creator must directly process Return Completed for the classmate's refund to proceed normally.
Settlement guidance for cancellation request orders
Order Status | Settlement Inclusion | Details |
|---|---|---|
Return Requested | Excluded | Shipping status and return processing confirmation required |
Return Completed | Exclude | Excluded from settlement regardless of kit collection status |