Missing and Defective Product Handling Guide
When an inquiry is received through CLASS101 Customer Service stating that a product sent by the creator is missing or defective, the following procedure will be followed.
CLASS101 will request photos of the product delivered to the classmate.
We will then contact the creator with those photos.
After reviewing the photos we send, if it is confirmed to be a missing or defective product, we ask you to send a new product.
Existing Product Return and Shipping Cost Information
If you wish to retrieve previously sent products, please check the information below.
For returns, creators must directly process return requests.
The round-trip shipping costs incurred in this process are the creator's responsibility.