Creator Center > Order Shipping
Order Processing Principles
Please ship within 2 business days from the shipping request date in the Creator Center Order Shipping page.
In general cases, the order date and shipping request date are the same, but gift orders may differ.
When preparing for shipment, you must change the status to Preparing Product to prevent order cancellation.
Step-by-Step Order Processing Guide
1. Check New Orders
When a new order occurs, a notification is sent to the registered email.
Check the details in Creator Center > Order Shipping Management > Payment Complete tab.
Detailed information (buyer information, option names) must be checked on the Creator Center page.
2. Change status to Product Preparing
If you don't change the status and leave it in the Payment Complete or Product Preparing tab, immediate refunds will be processed when classmates request cancellations.
TIP: How to bulk change orders
Click the checkbox at the top to select all orders, then press the Process as Product Preparing button at the bottom. Finally, click Save Changes at the very bottom to complete.
3. Kit shipping and tracking number entry
Ship kits within 2 business days from the shipping request date. Before shipping, check the Order Shipping page once more to see if any classmates have requested refunds.
Check the orders to be changed.
Select shipping company and change status to In Transit.
Enter the tracking number.
After entering everything, click Save Changes.
Precautions by shipping type
Category | Shipping management principles |
|---|---|
Early bird (pre-launch) |
|
Immediate access (regular shipping) |
|
How to handle special situations
Notify the relevant classmate via text message about delay reasons and expected shipping date.
After providing guidance, please share it with customer service and we'll help extend your classmate's enrollment period.
In principle, you must ship exactly the components listed on the sales page.
If even one component changes, please be sure to check the Help Center guide and share the relevant information.
Do you need help?
For shipping delay notifications or other inquiries, please use the Happy channel chat at the bottom of Creator Center.
How to contact us
Click the Happy icon at the bottom right of the screen > Write inquiry