Account Sharing and Simultaneous Access Restriction Policy
CLASS101 restricts simultaneous viewing on multiple devices using the same account to prevent unauthorized or fraudulent use through account (ID) sharing.
If you attempt to access content on multiple devices at the same time, you may see a message that says 'Playing on another device'.
How to Resolve Simultaneous Access Errors
If you see this message, please stop viewing on any other devices you are currently using, wait about 5–10 minutes, then refresh the page on the device you want to use and you should be able to access it normally.
If the same message keeps appearing even though you are not actually using multiple devices at the same time, please contact CLASS101 Customer Support. We will look into it promptly and get back to you.
If You Want to Share Access with Family or Friends
CLASS101 does not support sharing a single account among multiple users, but we do offer a Group Plan service that allows you to invite other accounts. If you have family or friends you'd like to use CLASS101 with, please consider the Group Plan.